Terms and Conditions

Service Agreement

Welcome! These Terms of Service ("Terms") outline the agreement between Park Disposal ("we", "us", or "our") and you ("Customer") regarding our trash removal services. By signing up for or utilizing our services, you agree to these Terms.

1. Service Details & Options

Park Disposal provides convenient and reliable trash removal services to residents and businesses in our service area. We offer standard curbside pickup and optional white-glove service for an additional fee. Details on service areas, pricing, and can options are available on our website or by contacting our team.

2. New Sign-Ups & Can Delivery

• Onboarding & Prepayment Requirement: For all new sign-ups, customers must fully complete the interest/onboarding form and submit their initial payment prior to can delivery and the commencement of service. Failure to complete both steps will result in a minimum 7-day sign-up delay.

• Delivery Schedule: Once onboarding and payment are confirmed, your can will be delivered by Friday at 7:00 PM following sign-up (cut-off is Wednesday at 12:00 PM) unless stated otherwise in the welcome email.

• Service Start Date: The official service start date is determined by Park Disposal and confirmed via email. Please check your email for delivery and schedule details.

3. Can Placement & Service Hours

• Pickup Window: Place your can at the curb (within 5 feet of the street, or designated location for White Glove clients) by 7:00 AM on your scheduled pickup day. Please leave your can out until the end of the collection window at 7:00 PM.

• Failure to Leave Can Out: Failure to have your can out between 7:00 AM and 7:00 PM will result in a missed pickup. We cannot guarantee or schedule an extra/return pickup at a later date for cans that were not out during this window.

4. Can Care, Rentals & Replacement Fees

• Rental Property: All cans remain the exclusive property of Park Disposal (unless directly purchased from us) and are provided to the customer as rentals.

• Alterations: You may not alter the can in any way (including drilling, cutting, painting, or marking) without prior approval.

• Initial Delivery & Switching: Initial delivery upon sign-up is free. Any subsequent request to switch cans will incur a fee of $20 per can.

• Loss or Damage Fees: If a can is lost, stolen, or damaged (beyond normal wear and tear), the customer is responsible for the full replacement cost. The card on file will be charged:

  • Standard Can: $100.00 each

  • Bear-Proof Can: $400.00 each

• Securing cans: Customers should secure cans with a bungee cord, ratchet strap or chains when appropriate.

5. Prohibited Items

Only approved household solid waste may be placed in the can. Prohibited items include:

• Hazardous Materials: Batteries, paint, aerosols, motor oil, and any other chemicals or hazardous substances that pose an environmental or safety risk.

• Bulky Items & Construction Debris: Large items such as tires, appliances, furniture, and construction debris cannot be accommodated. Please contact us for specialized bulk or junk removal options.

• Organic / Human Waste: Human waste is strictly prohibited in our cans. Violators will be assessed an immediate $500 fee to continue service; otherwise, service will be canceled immediately with no refund.

• Unbagged Trash: Loose items pose a litter and wildlife hazard and are not accepted.

6. Bagging Trash (County-Wide Requirement)

Due to high mountain winds, to prevent windblown litter, and to protect local wildlife, all trash must be bagged and tied securely inside the can.

• Any unbagged, loose trash will be left in the can until it is properly bagged.

• Scattered Trash: Park Disposal is not responsible for trash scattered by wind, weather, or wildlife. Customers are responsible for cleaning up any scattered trash. If you would like Park Disposal to clean up scattered trash, you may schedule a separate junk removal/cleanup service for $125.

7. Additional Trash & Overflow Fees

• Per-Bag Rate: Any additional trash placed outside of your allotted cans will be billed at $5.00 per 13-gallon trash bag (first 2 are free).

• Additional 96-Gallon Can Overflow: Larger overflow volumes left outside of your 96-gallon cans will be charged at $45.00 per additional 96-gallon can volume equivalent (up to two 96-gallon cans).

8. White Glove Service (Only for Enrolled Clients)

White Glove Service provides off-curb trash collection for an additional fee:

• Designated Access Location: Cans are collected from an approved, designated location on your property (such as a detached/attached shed or garage). We will not enter the interior living areas of your home, nor will we climb fences, climb through windows, or force entry.

• Advance Notice for Location Changes: If the designated collection location changes, the customer must notify Park Disposal at least one (1) full day prior to your scheduled pickup day so we can update route instructions for our drivers. Failure to notify us in advance may result in a missed pickup without credit or rescheduling.

• Accessibility & Winter Conditions: The access path and driveway must be reasonably cleared and accessible (including snow removal for accumulations of 4+ inches during winter months). We require inspecting and verifying driveway access and guarantee approved access after the first 4 pickups. Our drivers will not shovel snow or clear ice to gain access.

• Heavy Equipment Disclaimer: White Glove customers authorize Park Disposal equipment onto their property. Service trucks weigh 20,000+ lbs. Due to equipment weight, we cannot guarantee driveway surfaces will remain unmarked or undamaged. Park Disposal will not pay to regrade, repair, or resurface private driveways.

9. Billing, Prepayment & Payment Terms

• Prepay Service: Park Disposal operates as a prepay service. Invoices and automatic charges are processed and due on the 1st of each month and are payable upon receipt.

• Grace Period & Service Pause: Customers are given a 7-day grace period (through the 7th of the month) to settle payment. If payment is not received within the 7-day grace period, service will be paused until the balance is paid in full. Service missed due to non-payment suspension will not be rescheduled or refunded.

• Update Payment Method: To update your payment method, you can call, text, email our office or log into your portal here: http://parkdisposal.haulerhero.com/

• Surcharges: All credit cards are subject to a 3% credit card processing fee. To avoid this fee please use a debit card or ACH payment. 

• Payment Before Pickup: Any outstanding invoice must be cleared before your scheduled pickup to avoid a missed pickup.

• Service Refusal / Refunds: We reserve the right to refuse service based on accessibility or route limitations. In such cases initiated by us prior to service delivery, a refund will be issued.

10. Cancellation & Suspension of Service

• Cancellation Deadlines: Cancellation requests must be submitted before the 1st of the month for which you wish to discontinue service. (For example: if you want service canceled effective October 16th, you must submit your notice by September 30th).

• Refund Policy: Because service is prepaid, we cannot guarantee or issue a refund if cancellation is requested after your monthly billing has already been processed on the 1st.

• Notice Method: Cancellation requests must be submitted in writing (email or online customer portal) or by phone. Cancellation is only confirmed once you receive formal verbal or written confirmation from Park Disposal.

• Termination for Cause: We reserve the right to terminate service for non-payment, repeated late payments (3+ occurrences), or repeated violations of these terms, without refund. We reserve the right to refuse service to anyone.

• Temporary Suspension: You may temporarily suspend service upon advance request. If you suspend service for more than one (1) month and wish to keep the cans on your property, cans must be purchased outright at standard buyout rates ($75 for standard cans, $300 for bear-proof cans).

11. Customer Contact Information

It is the customer's sole responsibility to notify Park Disposal promptly of any changes to contact details (phone numbers, email addresses, or billing/mailing addresses). Park Disposal is not responsible for missed notifications, billing notices, or service disruption alerts resulting from outdated contact information.

12. Missed Pickups & Communication

• Reporting Missed Pickups: If your can was out during the entire collection window (7:00 AM – 7:00 PM) and was missed, please report it within 24 hours by calling 719-839-6016 or emailing daniel@parkdisposal.com. We will work to resolve verified misses promptly.

• Customer Communications: We may contact you by email, phone, or text regarding service schedules, delays, and account updates. You may opt out of promotional messages by replying "STOP."

13. Weather Delays & Holiday Schedules

• Severe Weather: For employee safety and operational feasibility in mountain terrain, severe weather (blizzards, hazardous road conditions, or extreme negative temperatures) may require delaying or suspending service. Disrupted routes will be collected on the next regular service day or as soon as road conditions safely permit.

• Holidays: Park Disposal is closed on the Fourth of July, Thanksgiving Day, Christmas Day, and New Year’s Day. Rescheduled pickup dates will be communicated in advance via text, email, or online notice.

14. Liability & Revisions

• Liability: Park Disposal is not liable for ordinary wear and tear to cans, driveways, or roadways during standard trash collection. We maintain responsibility only for damage directly caused by gross negligence.

• Revisions: Park Disposal reserves the right to update or modify these Terms of Service at any time. Continued use of service following notification of updates constitutes acceptance of the revised Terms.